General Terms and Conditions
Satisfaction GuaranteedIf, before the end of the first day of the course, you are not satisfied and notify the instructor you wish to withdraw, you will receive a full refund of all course fees paid. All training materials must remain with the instructor at the time of withdrawal.
Course Registration:Students may register for courses online or by phone.
- Online: Click on the location of the course you wish to take and fill in the online form. You will be contacted for payment details.
- Telephone: Call our representatives at 919-459-0829 .
Accepted Methods of Payment:INDC accepts Visa, MasterCard, American Express, Cisco Learning Credits (CLCs), VMware Training Credits (PSOs), Juniper Training Credits (JTCs), and Corporate Checks. All necessary payment information is to be received at least 15 business days before the start date of class, or upon registration, whichever is later. Students unable to provide payment information upon registration will be given a tentative seat in the class but risk losing their seat in the course. Students outside the US must pay by credit card–those funds will be converted to the local currency by your credit card company. Corporate checks must be received before the start of class.
Fees:The registration fee covers course tuition and all course materials. All other fees including Parking fees, if any, are not included.
Cancellation Policy:All requests to change a registration must be in writing via e-mail to firstname.lastname@example.org or faxed to us at 919-882-8036. Students may cancel more than 15 days from the start of the class with no penalty. If it is within 14 days of the start of the class, students can only reschedule. INDC, or one of its Partners, reserves the right to cancel a course for any reason more than 14 days before the start of the class. Liability is limited to the registration fee only.
Guaranteed To Run Courses:INDC has a published list of sessions marked as “Guaranteed To Run” that appear on scheduled course listings as well as denoted throughout the INDC website with a check mark. INDC reserves the right to remove a session from the “Guaranteed To Run” list if it is currently more than 30 days from the course start date. If one of the classes denoted as "Guaranteed to Run" is still listed on our schedule less than 30 days prior to the start date, the class will not be cancelled. INDC reserves the right however, to change the schedule of a guaranteed class if prevented from delivering the class by causes beyond our control such as but not limited to: labor disputes, civil commotion, war, governmental regulations or controls, casualty, inability to obtain materials or services or Acts of God. If INDC is forced to change the schedule, INDC will reschedule the class to run within a reasonable period of time.
Withdrawals:Students may withdraw a registration up to 15 business days before the scheduled start date of the class without penalty by submitting a written notice via email to email@example.com or faxed to us at 919-882-8036. All registration fees are forfeited if students withdraw fewer than 15 business days before the class - at that time students must reschedule.
Rescheduling:Students may reschedule a registration up to 7 business days before the scheduled start date without penalty. Rescheduling will be defined as transferring registration to the same course on a different date, or transferring to another course of equal or lesser value up to 6 months from the original course start date.
If a student reschedules fewer than 7 business days before the class, or reschedules for a second time, the entire original course fee will be forfeited. An additional course fee will be required for the new registration.
Substitutions:Substitutions are permitted prior to the start of the class. All substitutions must be submitted in writing to firstname.lastname@example.org or faxed to us at 919-882-8036 prior to the start of class.
No Shows:Failure to attend without written notice prior to the start date of the course will be considered a "no show" and will result in forfeiture of the full course price. INDC, at its own discretion may allow a no show student to re-sit another session of the same or lower priced course.
Promotional Discounts:Courses where a promotional discount applies must meet the following conditions at the time of registration as well as any other terms and conditions listed on the Special Offers page of this website in conjunction with the promotional offer.
- Discount does not apply to Partner-Delivered classes.
- Cannot combine CLC, PSO and JTC payment with any discount.
- Discount does not apply to hotel or meal portion of Boot Camps.
- All savings offers are non-refundable and cannot be combined with any other pre-existing or promotional discounts.
- Promotional offers are restricted to availability and dates are listed with each offer on the Special Offers page of this website.
- All purchases are final at the time of registration.
- Payment in full must be received prior to attending the class to receive promotional discount.
- When using a Promo Code for online registrations, the price that appears on the form and on your confirmation letter will NOT reflect the discount for that particular Promo Code. The discount will ONLY appear on your invoice.